MyPractice app version 3.5.4

19 September 2023

Medinet is dedicated to continually enhancing the MyPractice app and addressing user concerns. This release contains a bug fix focussed on resolving specific user issues.

Bug fixes

A summary of the patient issues that have been resolved is below:

Unable to make an appointment booking through Automed or Hotdoc

This issue has now been resolved.

MyPractice app version 3.5.3

6 September 2023

Medinet is dedicated to continually enhancing the MyPractice app and addressing user concerns. This release contains updates to the app as well as bug fixes focussed on resolving specific user issues.

Updates

A summary of practice feature updates to the app is below:

Telehealth consult push notifications

When a patient has booked a telehealth appointment, they will receive 3 push notification reminders:

• 24 hours before the appointment,
• 30 minutes before the appointment, and
• When the doctor is ready to start the telehealth consult.

These notifications will appear on the lock screen as well as when a patient is within the app. Tapping on the notification will take the patient to the MyPractice app dashboard queue, where once the Dr is ready to see the patient, they can then follow the prompts to begin the consultation. Please note, a patient must have selected to receive push notifications on their mobile device in order for these push notifications to appear.

Face to face appointment push notifications

When a patient has a face-to-face appointment they will receive 2 push notifications to remind them of their upcoming consultation:

• 24 hours before the appointment, and
• 30 minutes before the appointment.

Please note, a patient must have selected to receive push notifications on their mobile device in order for these push notifications to appear.

Adding a family member’s Medicare card details to their an account under the ‘Medinet’ Medical Centre

If a patient has 1 or more family members associated with their main account, they can now add their family member’s Medicare card details to their sub-patient profiles. This feature can be used when a family member is NOT registered with the main account holder's medical practice.

First, ensure you have changed your Medical Practice to ‘Medinet’ in the top right hand corner of the MyPractice app. Then, from the home screen, tap on the ‘Account’ icon, and then select ‘Manage or Add a family member’ to add a family member.

Bug fixes

A summary of the patient issues that have been resolved is below:

Incorrect emergency contact details

This issue has now been fixed. To view your emergency contact information, go to Account, select Account Detail and then select Emergency contact. Please note, to change your emergency contact details, please call or visit your Medical Practice.

Unable to save and share documents on Android devices

Patients with Android devices were unable to save or email health documents (referrals, certificates and results). This issue has now been fixed. Patients on Android devices can now save health documents to their drive, as well as attach health documents to an email and send.

Issues with receiving and using one time passwords for 2-factor authentication

This issue has now been fixed. A patient will have 3 attempts to enter the correct 5-digit code sent to their registered mobile number into the MyPractice app. After a third failed attempt, a new one time password code will be sent to the patient’s registered mobile number.

Unable to move or go to the next step when in the 'Select the Centre' screen during the registration process.

This issue has now been fixed. During the registration process, a patient is able to move to the next screen from the ‘Select the Centre’ screen.

No pop up message is displayed to inform the patient that they cannot enter or edit their details in the Account screen.

This issue has now been fixed. A message now appears informing the patient that they cannot make changes to their Account details. The message contains instructions to contact their Medical Practice in order to make these changes.

MyPractice app version 3.5.2

11 July 2023

Medinet is dedicated to continually enhancing the MyPractice app and addressing user concerns. This release contains updates to the app as well as bug fixes focussed on resolving specific user issues relating to the 3.5.0 release.

Updates

A summary of practice feature updates to the app is below:

A practice can request to enable or disable individual features from the MyPractice app Home page menu option list

Practices can now customise the home page menu options within the MyPractice app. The options include Telehealth appointments, Face to Face appointments, Medications, Referrals, Certificates and Results. To do this, please contact the MyPractice app Customer Support team who will disable the menu options that a practice would like hidden from view.

Customisable appointment confirmation pop-up window

Practices are now able to customise the information displayed in the pop-up window that appears when a patient finalises an appointment booking. To do this, please contact the MyPractice app Customer Support team who will work with you to create your custom message.

Bug fixes

A summary of the patient issues that have been resolved is below:

Requesting patient payment details during the appointment booking process

Previously there was a screen that erroneously appeared during the appointment booking process that requested a patient provide their payment details (such as a credit or debit card). This screen has now been removed from the process.

Patient registration for individuals older than 14 and younger than 18
years of age not working

Patients who were older than 14 and younger than 18 years of age were unable to register as individuals. This issue has now been fixed. Provided a patient is older than 14 years of age, they are now able to register as individuals.

News articles not viewable on the home page

This issue has now been fixed. To read an article from the home page, select the article and click the ‘Read more’ option. Individual practice news articles are now visible from the home page.

No error message is displayed when an incorrect verification code is entered

This issue has now been fixed. When an incorrect verification code is entered, an error message is displayed to notify the patient.

Telehealth and Face to Face appointment options in Home page are not clickable

This issue has now been fixed. Patients can now able to book telehealth and face to face consults by clicking on each respective option on the home page.

Cache is not cleared when patient logs out

This issue has now been fixed. The cache is now cleared every time a patient logs out of the MyPractice app.

MyPractice app release 3.5.1

29 May 2023

Medinet is dedicated to continually enhancing the MyPractice app and addressing user concerns. This release has focussed on resolving specific user issues relating to the 3.5.0 release.

A summary of the patient issues that have been resolved is below:

Defaulting to the Medinet practice

The issue of patients' home practice defaulting to the Medinet practice has now been resolved.

Health documents not visible (eScripts, results, referrals, certificates)

This error is now resolved. Please advise your patients to download the latest version of the app in the first instance if they are experiencing problems. Alternatively, they can search for their practice in the right-hand corner of the app. Once they have selected their practice, their health documents will appear again.

A $15 gap fee when making a booking

A static message incorrectly appeared for some patients, stating a $15 gap fee was required during the booking process. This has now been resolved.

Scroll functionality not working

Patients who have 10 or more documents (eScripts, results, referrals, certificates) were unable to scroll through their document list. This issue has now been fixed.

Medicare details appearing incorrectly in patient accounts

This issue was in relation to a sub-account (for example, a family member such as a child linked to a main account). The main account holder's Medicare details were appearing against the sub-account. This has now been resolved.

Account details saved in ‘Medinet’ are displayed instead of details
from a patient's medical practice.

When a user switches accounts from the ‘Medinet' practice to their medical practice, their patient details saved in ‘Medinet’ were carried over instead of switching to their specific patient profile information saved in the 'Medical practice’ account. This issue has now been resolved.

MyPractice app release 3.5.0

18 May 2023

A summary of patient feature updates to the app is below:

Filtering of Referrals and Results

Ability to filter the list of documents by type (pathology, radiology and specialist for referrals, and pathology and radiology for results).

Sorting of Documents

Ability to sort documents (referrals, results, certificates and eScripts) based on issue date.

View and manage Appointment from home screen

Ability to see and manage next and upcoming appointments directly from the home screen.

Document history

Ability to see the history of health documents (referrals, results, eScripts and certificates).

Directly contact our Customer Support team

Ability to send contact the Customer Support team for a quick response. Select 'Tap/press here to contact Customer Support' in the message at the bottom of the 'Welcome to MyPractice' screen to contact Customer Support.

Configurable push notifications

Ability to enable and disable various notifications within the user account - announcements, appointment reminders and consultation notifications.

Manage multiple payment types on medication delivery.

Ability to add and select from multiple credit cards when selecting medication to be delivered to your home.